REFUND AND CANCELLATION POLICY
Last Updated: 02/2026

1. Introduction
 

This Refund and Cancellation Policy forms an integral part of the DiosasPlay Terms and Conditions and governs refund requests, subscription cancellations, payment disputes, and the use of the platform's virtual wallet.

By using DiosasPlay, making a purchase, subscribing to content, or adding funds to the virtual wallet, you acknowledge that you have read, understood, and accepted this Policy in its entirety.

2. Nature of Digital Services

DiosasPlay provides access to digital content and digital services that are delivered immediately once payment has been successfully processed.

These services include, but are not limited to:

• Creator subscriptions.
• Pay-Per-View (PPV) content.
• Live streams.
• Video calls.
• Exclusive digital content.
• Tips and gratuities.
• Digital products.
• Internal credits or wallet balances.
• Premium platform features.

Because access to digital content is provided immediately and cannot be returned once delivered, all transactions are considered final.

3. General No-Refund Policy

Except where required by applicable law, DiosasPlay does not provide refunds once:

• A payment has been successfully processed.
• A subscription has been activated.
• Content has been unlocked.
• A service has been delivered.
• Funds have been credited to the virtual wallet.

Failure to use purchased content, dissatisfaction with content, or a change of mind after purchase do not constitute valid grounds for a refund.

4. Non-Refundable Purchases

The following transactions are expressly non-refundable:

• Monthly subscriptions.
• Automatic subscription renewals.
• Pay-Per-View (PPV) content.
• Video calls.
• Live streams.
• Tips and gratuities.
• Digital products.
• Internal credits or wallet balances.
• Any digital service purchased through the platform.

5. Virtual Wallet (Wallet)

5.1 Nature of Wallet Balances

Funds credited to the DiosasPlay virtual wallet are intended solely for internal use within the platform.

Wallet balances:

• Are not bank deposits.
• Do not accrue interest.
• Do not represent cash.
• Are not transferable to third parties.
• Cannot be redeemed for cash.

5.2 Wallet Top-Ups

Any funds added to the virtual wallet become final once processed and credited.

Wallet top-ups are non-refundable except where required by law or in the event of a verified technical error exclusively attributable to DiosasPlay.

5.3 Used Funds

Funds that have been partially or fully used to purchase content, subscriptions, or services cannot be refunded under any circumstances.

6. Subscriptions and Automatic Renewals

Subscriptions charged directly to a credit card or other recurring payment method automatically renew at the end of each billing cycle.

By subscribing, the user expressly acknowledges and agrees that:

• The subscription includes automatic renewal.
• Recurring charges will continue until the subscription is canceled.
• Cancellation is the sole responsibility of the user.

6.1 Subscription Cancellation

To avoid future charges, users must cancel their subscription directly from the profile page of the creator before the next renewal date.

6.2 Account Deletion

Deleting a DiosasPlay account does not automatically cancel active subscriptions.

Users are solely responsible for canceling all active subscriptions before requesting account deletion.

If a user deletes their account without first canceling active subscriptions, recurring charges may continue according to the authorization originally granted.

DiosasPlay shall not be responsible for charges resulting from subscriptions that were not properly canceled by the user.

6.3 Post-Deletion Assistance

If a user deletes their account and later discovers an active subscription, they may contact:

legal@diosasplay.com

DiosasPlay will make reasonable efforts to review the situation and, where applicable, assist in canceling future renewals.

7. Express Consent During Purchase

During the checkout, subscription, or wallet funding process, DiosasPlay may require users to provide explicit consent through checkboxes or other electronic confirmation mechanisms.

By completing a transaction, the user expressly acknowledges that:

• They are purchasing digital content or services.
• The content or service will be delivered immediately.
• They waive any withdrawal, cancellation, or refund rights that may be incompatible with the nature of immediately delivered digital services.
• They understand that purchases are final and generally non-refundable.

8. Exceptional Circumstances

DiosasPlay may, at its sole discretion, review refund requests under exceptional circumstances, including but not limited to:

• Duplicate charges.
• Technical errors attributable to the platform.
• Verified billing system failures.
• Proven unauthorized charges.
• Situations where applicable law requires a refund.

Reviewing a refund request does not create any obligation or precedent for future refund approvals.

9. Chargebacks and Payment Disputes

Before initiating a chargeback, bank dispute, payment claim, or other financial complaint, users are encouraged to contact:

legal@diosasplay.com

Fraudulent, abusive, or bad-faith chargebacks may result in:

• Temporary account suspension.
• Permanent account termination.
• Restriction of future payment activity.
• Retention of funds where permitted by applicable Terms and Conditions.
• Legal action to recover costs, fees, and damages incurred by DiosasPlay.

10. Contact Information

For questions regarding payments, subscription cancellations, refunds, or billing matters, please contact:

Email: legal@diosasplay.com